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Urgent! Database Support Engineer in Putrajaya | TiDB, powered by PingCAP | Expertini
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PingCAP is one world-leading, one-stop, real-time HTAP database solution provider, and our mission is to build a database of the future, made by developers and for developers.
Now our products TiDB have been trusted by large-scale industry leaders and adopted by over 2000 companies across different industries.
Our deep open-source community roots (37,000 stars on GitHub), innovative products, and inclusive culture are what draw passionate and dedicated people to our company.
About the role As a valued member of our Global Support team, your primary responsibility will be to provide remote assistance to customers in resolving TiDB/TiDB Cloud issues.
You will play a crucial role in ensuring customer satisfaction by delivering effective and timely support.
Responsibilities
Diagnose database issues by collecting relevant logs and monitoring data, determining the root causes of customer problems, and assisting customers in issue resolution.
Consult and collaborate with engineers within the team or across teams to address customer issues.
Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
Actively monitor customer satisfaction, identify customer concerns, and manage customer expectations.
Qualifications
Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.
Fluent in both English and Chinese (speaking, listening).
We are open to new graduates and experienced candidates with 2-5 years of working experience in database technical support or related roles.
Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
Familiar with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.
Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.
Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.
Open to flexible work arrangements.
This role involves shift rotations.
Your work schedule will be divided equally between two time slots:
Afternoon shift: 12:00 PM to 9:00 PM (Monday through Friday)
Morning shift: 9:00 AM to 6:00 PM (Monday through Friday)
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR4,500.00 2 weeks ago
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Unlock Your Database Support Potential: Insight & Career Growth Guide
Real-time Database Support Jobs Trends in Putrajaya, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Database Support in Putrajaya, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8355 jobs in Malaysia and 130 jobs in Putrajaya. This comprehensive analysis highlights market share and opportunities for professionals in Database Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TiDB, powered by PingCAP is currently hiring and seeking a Database Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Database Support Engineer Jobs Putrajaya.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TiDB, powered by PingCAP adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Database Support Engineer Jobs Malaysia varies, but the pay scale is rated "Standard" in Putrajaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Database Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Database Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Database Support Engineer interview at TiDB, powered by PingCAP, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TiDB, powered by PingCAP's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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